LM
◎ Instagram Store ▣ Sales Agent
Layla Mostafa
Do you have this item in blue?
Customer conversations, finally working as one
Every conversation.
One clear next step.
Bring your pages into one inbox. Let focused AI agents answer and act. Use visual workflows to decide where every conversation goes.
FacebookInstagramMessengerComments
app.valuechat.app / conversations
Inbox preview · Demo dataConversations 12
☷↦↕Unreplied
OA
◉ Main Facebook Page ▣ Sales Agent
Omar Adel
I need help choosing the right plan.
NH
◌ Facebook comment ▣ Support Agent
Nour Hassan
Where is your nearest branch?
AK
◎ Instagram Store ▣ Sales Agent
Ahmed Karim
Can someone call me today?
LM
Layla Mostafa
◎ Instagram StoreToday
Hi! Do you have this item in blue?
⌕
Sales Agent searched Product catalog3 matching items found
Yes — the blue option is available. Would you like the size guide or help placing the order?
♙
Contact updatedInterest · Blue collection
ReplyPrivate note
Type a reply…
THE OPERATING LAYER
Channels bring the message.
ValueChat decides what happens next.
Page identity, customer context, AI work, routing and human ownership live together. Your team can see the reason behind every action.
Connect every page
Keep each Facebook and Instagram page visible as its own channel inside one workspace.
Explore the inbox →Give AI a real job
Set instructions, model, knowledge, skills, tools and handoff rules in one agent screen.
Explore AI agents →Route with workflows
Start from a conversation event, branch on context, then assign or update the record.
Explore workflows →Visual workflowsThe right message.
The right message.
The right next step.
Decide how conversations start, who takes over and what happens next. Build your routing visually, with every action visible to your team.
- Start from a specific channel or conversation event
- Branch on messages, tags and customer details
- Assign an AI agent, team member or team
- Send messages, add notes and update contacts
←Route incoming leadsDraft · SavedPublished · Version 3
Instagram Store
Message contains buying intent
YESNO
Sales Agent
Support Team
←Sales Agent
General
Describe the agent’s role, goal, communication style and boundaries. Configure platform actions in Skills.
Agent instructions
# ROLE
Type @ to choose knowledge or an assignment target. Mentions keep their link if the target is renamed.You are the sales assistant for our online store. Answer from approved knowledge, qualify the request and keep each response concise.
# ACTIONSUse @Product Knowledge for product details. Update @Lead stage when buying intent is clear, then assign to @Sales Team if a person is needed.
# BOUNDARIESNever invent availability or confirm an action that did not succeed.
AI agentsMore than an answer.
More than an answer.
An agent that can act.
Give your agent the knowledge and skills to help customers, capture their details and hand over to your team when it matters.
- Set its role, tone and instructions in one place
- Connect your model and approved knowledge
- Choose its contact, assignment and tool skills
- Test responses and inspect the actions it takes
CONNECTED CHANNELS
Keep the channel visible from first message to final action.
Messages arrive with the page and sender identity intact.
Direct messages and comment activity stay tied to the right inbox.
AI comment replies use the agent and policy selected for that page.
Each page keeps its own channel, routing and agent configuration.