Data deletion
01Customer conversation data
If you contacted an organization that uses ValueChat, send your correction or deletion request directly to that organization. The organization controls its workspace and can identify the relevant conversation and customer record.
02Workspace account data
Ask your workspace owner or administrator to remove your user, contact, channel, conversation, or uploaded knowledge data. Include enough information to identify the record, but do not send passwords or access tokens.
03Connected Meta data
You can remove the ValueChat connection from your Facebook settings. A workspace administrator can also disconnect the Facebook or Instagram inbox from ValueChat. After disconnection, new events from that connection will no longer be processed.
04Platform-level request
If the request cannot be completed by the workspace administrator, sign in and submit it to the ValueChat account administrator from your workspace. State the workspace name, the record to remove, and your relationship to it.
05Verification
We may need to verify identity and authorization before deleting data. Some information may be retained when required for security, legal compliance, fraud prevention, or dispute resolution.
Need help? Contact the ValueChat team.